Training workshops – Loss prevention and security Module 3 – Crisis intervention
The workshop entitled Intervention en situation de crise (Crisis intervention) is designed to develop reflexes and behaviours adapted to crisis management. Participants will learn to evaluate a situation, taking into account the crisis elements involved. They will be taught to identify their own emotional reactions and their level of intervention in emergencies. They will also learn to use effective communication and negotiation rules in crisis situations. Finally, they will learn how to ensure that the necessary care is provided to the persons concerned.
Bill 90: Détail Quebec’s training activities are accredited by Emploi-Québec. They are currently offered in French only.
Attestation:
An attestation of participation will be issued for each training activity completed.
Registration: Individual or group registration accepted.
Acknowledgements This site has been made possible by a financial contribution
from the Commission des partenaires and with the support of the retail
labour market partners.
