Training workshops – Furniture industry
Effective delivery and customer service techniques

The final contact between the retail business and the customer often takes place at the time of delivery of the merchandise. This is your last chance to make a good impression on your customer.  The training entitled Les bonnes techniques de livraison et de service à la clientèle – Industrie du meuble (Effective delivery and customer service techniques for the furniture industry) will allow your delivery persons to perfect their delivery skills and learn about the attitudes they need to adopt to properly represent the company’s image.

• Bill 90:
  Détail Quebec’s training activities are accredited by Emploi-Québec. They are currently offered in French only.
  
  
• Attestation :
  An attestation of participation will be issued for each training activity completed.
  
  
• Registration:
  Individual or group registration accepted.
  
  
• Duration:
  8:30 a.m. to 4:00 p.m. 
  
  
• Costs:
  This training is available in three formats:
  
  
  • A one-day training session at a location outside your company’s premises, accompanied by our trainer: $175 per person (including snack and lunch)
    
    
  • Une journée de formation au sein de votre entreprise en compagnie de notre formateur : 160 $ par personne (minimum 10 personnes).
    
    
  • Purchase of training kits:
  • Trainer’s kit: $1,000
  • One set of 10 learners’ kits: $1,500 or $175 each
  • Transportation and handling costs included
  • Free support for your trainer, on request
  • 
    
    
• Number of participants:
  10 to 20

Download the course outline (PDF) (in French)

Register here

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