First-level supervisor (NOC 6211)

Main duties:

• Supervise and co-ordinate sales staff and cashiers;
• Assign sales workers to duties and prepare work schedules;
• Authorize payments by cheque and the return of merchandise;
• Sell merchandise to customers;
• Resolve problems related to customer complaints and supply shortages;
• Maintain adequate inventory and order merchandise;
• Prepare reports regarding sales volumes, merchandising techniques and personnel problems;
• Hire and train or arrange for the training of sales staff.

Job titles to be distinguished from this job:

• Retail trade manager
• Branch store manager

Conditions d'accès à la profession :

• A Diploma of College Studies (DEC) in Business Management
  or
• An Attestation of College Studies (AEC) in Business Management