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Receptionist (NOC
1414)
Receptionists and switchboard operators greet people
and direct them to the appropriate person or service,
answer and forward telephone calls, take messages,
schedule appointments and perform other clerical duties.
Main duties:
- Greet people, direct them to the appropriate person
or service, provide general information in person
or by telephone and may perform clerical duties;
- May maintain front desk security and security
access lists;
- Answer telephones and record and relay messages;
- Direct customers to appropriate areas, handle
credit card checks, receive payments, issue receipts
and deal with emergency situations.
Employment requirements:
- A secondary school diploma is usually required;
- On-the-job training may be provided;
- Some receptionists are required to be bilingual
or multilingual to
perform their duties.
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