Retail trade manager (NOC 0621)

Retail trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail basis. Retail trade managers are employed by retail sales establishments or they may own and operate their own store.

• Plan, direct and evaluate the operations of establishments engaged in retail sales;
• Manage staff and assign duties;
• Study market research and trends to determine consumer demand, potential sales volumes and the effect of competitors' operations on sales;
• Determine merchandise and services to be sold, and implement price and credit policies;
• Locate, select and procure merchandise for resale;
• Develop and implement marketing strategies;
• Plan budgets and authorize expenditures;
• Determine staffing requirements and hire or oversee hiring of staff;
• Resolve customer complaints.

Employment requirements:

• A secondary school diploma is required;
• A college diploma or university degree in business administration or business management or in a field related to the product being sold may be required;
  or
• A bachelor's degree in business administration or marketing or the equivalent;
• Several years of retail sales experience, at increasing levels of responsibility, are usually required.