General office clerk (NOC 1411)

General office clerks prepare correspondence, reports, statements and other documents, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures. They are employed in offices throughout the public and private sectors.

Main duties:

• Key in, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents, from notes or dictaphone, using computers;
• Respond to telephone, in-person or electronic enquiries or forward to the appropriate person;
• Provide general information to customers and the public;
• Photocopy and collate documents for distribution, mailing and filing;
• Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases;
• Process incoming and outgoing mail, manually and electronically;
• Send and receive messages and documents by telephone, fax and e-mail;
• May perform general bookkeeping tasks, such as preparing invoices and bank deposits;
• May sort, verify and process application forms, receipts, expenditures and other similar documents;
• May order office supplies, service office machines and arrange for major repairs when necessary.

Employment requirements:

• A secondary school diploma is usually required;
• Secretarial or office-systems studies at the secondary or college level are usually required.